| BILLING QUESTIONS FOR
CCBILL CUSTOMERS:
International customers, please use the following for any billing questions: Spanish@iBill.com I have purchased a subscription to a Website. Under what name will the charge appear on my credit card statement? The name or 'descriptor' of the company will be the same name as the one on the order form for the site you joined. I purchased a trial membership - will I be billed? Your credit card will be billed the initial low cost price. If you do not cancel your trial membership prior to the end of the trial, then your credit card will be billed for a standard monthly membership on a recurring basis. How do I cancel my recurring membership? Locate the following information: Credit Card # or (Check MICR Line For Check Subscriptions) Subscription ID Email Address (address used to join the site) And proceed to:
To cancel by phone, please call 1-800-764-4266 or 1-800-307-3558 Once I cancel my membership will I be billed again? No. Once a membership is cancelled there will be no further billings. My card has been used fraudulently in the past and now I can't join a Website. Why is this? Anytime fraudulent activity is reported on a credit card, the card number is placed in a negative database which prevents any further transactions on this card. UNABLE TO LOGIN I tried to login but it does not work, why is that? Your username and password is CaSe SeNsItIvE. Please check to see if you CAPS LOCK is on, if it is on turn it off. Please check that you actually did join Dark Intrigue and not another site. It sounds crazy but 1 in 3 people who can't get in actually joined another site, not Dark Intrigue. Refer to the information you were told to copy down when your credit card was approved. If it still does not work please contact support@darkintrigue.com and provide the following: To avoid any unnecessary delay, please make sure you include username, password and subscription number in your emails. I tried to login but no PASSWORD DIALOGUE BOX popped up. If a dialogue box didn't pop up asking you for your username and password when you tried to enter, there is a problem with your browser. Please click here for help. TECHNICAL QUESTIONS I am using AOL an my picture an video quality seem poor. AOL USERS:Please follow step by step these simple
instructions on how to change your preferences for improved picture and video
quality! 2. Click on WWW under preferences. 3. Click on the "Web Graphics" tab. Then uncheck "Use compressed graphics" (it is unchecked below). Then Click "OK". If "Use comprcompressed graphics" is already unchecked, do not check it - just click "OK" 4. To reload a page without compressed graphics, hold down the Control Key (Ctrl on your keyboard) and click on Reload on the AOL browser. I am having problems viewing the content of the Website that I joined what do I do? WebTV USERS: Subscribers using WebTV sometimes find themselves unable to view downloadable movies, large pictures and/or large WebPages. You will find personal phone/email WebTV support technicians who will help you with your WebTV capabilities at the following:
Problems with downloading movies: Remember that your ability to download movies depends on your internet connection speed (56k modem, ISDN, DSL, T1 etc). The faster the connection, the quicker you'll be able to download. If you cannot download (.mpg, .rm, .wmv) movies, you most likely don’t have the right software for viewing them. Please go and download the following:
Problems with .avi movies: Sometimes when you are trying to play an .avi file the "Unexpected File Format" or a similar error message displays. This happen if you are attempting to play a file for which the proper codec is not on your system. To correct the problem obtain the correct codec. MPEG-4 is how avi files are created on www.darkintrigue.com and contains the MP4, MP42, and MP43 decompressors. If you should install this codec and MPEG-4 video still will not run on your system, delete mpg4c32.dll and mpg4ds32.ax(if it exists) in your C:\windows\system\ directory and then reinstall the mpeg4 codec.
In the "Select
Download" field, select "Codecs Download Package". You
will then be taken to the download page. Text seems distorted: Please adjust your browser's font size if the pages lettering seems distorted in any way by clicking the "View" button and choosing "Text size" or "Font Size" and adjust accordingly. Dark Intrigue is best viewed with Internet Explorer Version 4.0 or later and Netscape Navigator 4.0 or later at 1024x768. Please go and download one or both for free at:
CONTACT INFORMATION If you have any further technical questions, please contact support@darkintrigue.com. Please include your subscription I.D. or transaction #. For general inquires, comments, suggestions, please contact webmaster@darkintrigue.com
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